Welcome to the Luxe Furniture Sale FAQ. We’re here to ensure your experience—from browsing our curated collections to enjoying your new furniture—is seamless and satisfying. Below, you’ll find answers to our most commonly asked questions about products, delivery, returns, and more.

📦 Ordering & Delivery

Where do you ship, and how long does delivery take?

We proudly ship to most regions worldwide from our Phoenix, Arizona headquarters (excluding parts of Asia and a few remote areas). Your delivery timeline depends on the shipping method you choose at checkout:

🚚 Standard Shipping (DHL/FedEx): A flat fee of $12.95. Your order will arrive within 10-15 business days after dispatch.

🎁 Free Shipping (EMS): Completely free on all orders over $50. Delivery takes 15-25 business days after dispatch.

All orders are carefully processed and packed within 1-2 business days before being handed to our carrier partners. You will receive a tracking number to follow your furniture’s journey in real-time.

How is my furniture packaged for delivery?

Every piece in our collection—from sturdy Aluminum Patio Furniture to intricate Bakers’ Racks—is expertly packed by our Phoenix team with premium protective materials. We ensure your statement pieces arrive in pristine condition, ready for straightforward in-home assembly.

Can I track my order?

Absolutely. Once your order is dispatched, you will receive a tracking number via email. You can use this to follow your package’s journey in real-time from our warehouse to your doorstep.

💳 Payments & Pricing

What payment methods do you accept?

We accept all major credit cards and secure online payment methods for your convenience: Visa, MasterCard, JCB, and PayPal.

Why is your luxury furniture so affordable?

At Luxe Furniture Sale, our mission is to bridge the gap between high-end design and accessibility. We work directly with craftsmen and use efficient global logistics to deliver style and quality Without the Luxury Price Tag. We believe transforming your space should be both inspiring and attainable.

🛋️ Products & Collections

What styles and types of furniture do you offer?

Our curated collection is designed for real life, blending luxury with functionality. We offer a wide range for every room:

  • Outdoor Living: Durable All-weather Wicker and Aluminum Patio Furniture.
  • Bedroom Essentials: From space-saving Bunk Beds & Loft Beds to elegant Bedroom Sets and unique statement pieces like our Plane Shaped Bed.
  • Living & Dining: Velvet Chaise Lounges, Console Tables, Dining Sets, and Bookshelves.
  • Storage Solutions: Armoires, Bathroom Vanities, Pantry Cabinets, and Coat Racks.

Each piece is selected for its design integrity, quality materials, and ability to elevate everyday living.

Is the outdoor furniture truly all-weather?

Yes, our All-weather Wicker Patio Furniture is specifically designed to withstand the elements. Crafted from durable, resin-based wicker and rust-resistant frames, it’s built for long-lasting beauty and comfort in outdoor spaces.

↩️ Returns & Exchanges

What is your return policy?

Your peace of mind is our priority. We offer a straightforward return policy:

Return Window: 15 days from the date of delivery.

Condition: Items must be in original, unused condition with all packaging and hardware intact.

Process: To initiate a return or exchange, please contact our friendly support team at [email protected]. We will guide you through every step of the process.

What if my item arrives damaged?

We take great care in packaging, but if your furniture arrives damaged, please contact us immediately at [email protected] within 48 hours of delivery. Provide your order number and photos of the damage, and our team will swiftly resolve the issue, whether it’s a replacement part or a full exchange.

🌐 About Us & Services

Where is Luxe Furniture Sale based?

We are based in Phoenix, Arizona, USA. Our physical address is 3209 Coplin Avenue, Phoenix, US 85017. From this hub, we manage our global operations, ensuring Seamless Delivery to Your Doorstep.

Who is your typical customer?

We serve design-conscious individuals and families worldwide who appreciate luxury aesthetics but are savvy about value. Our customers are looking to transform their living spaces, bedrooms, patios, and bathrooms with unique, high-quality pieces—from the practical Bed Frames and Bathroom Storage to the conversation-starting Chaise Lounges—without the traditional luxury markup.

Still have questions? Our dedicated customer care team is always happy to help.

📧 Email us at: [email protected]

📍 We operate from: 3209 Coplin Avenue, Phoenix, US 85017

© 2026 Luxe Furniture Sale. All Rights Reserved. | Where Design Meets Affordability.

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