At Luxe Furniture Sale, we believe that luxury extends beyond the timeless design of our Bedroom Sets & Collections, the elegant resilience of our All-weather Wicker Patio Furniture, or the sleek sophistication of our Aluminum Patio Furniture. True luxury is the confidence that comes with a seamless experience, from the moment you browse our curated collections to the long-term care of your investment. This policy is crafted for our global community of discerning customers who value clarity, trust, and exceptional service as much as they value impeccable style.
Shipping Information: Bringing Luxury to Your Doorstep
We are dedicated to delivering your carefully selected pieces with care and efficiency, whether you’re in Phoenix, Paris, or anywhere across the globe (excluding select remote regions).
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a notification email with tracking information once your order ships.
Shipping Methods & Timeframes
We offer two reliable shipping options to suit your needs:
- Standard Shipping (Fee: $12.95 USD)
We ship via DHL or FedEx. Delivery is typically completed within 10-15 business days after dispatch. - Free Shipping
For orders over $50 USD, we offer free shipping via EMS. Delivery under this method typically takes 15-25 business days after dispatch.
Please note: Delivery times are estimates and may vary based on destination customs procedures. Shipping fees are non-refundable unless the shipment is a result of our error.
Our Returns & Exchanges Promise
We stand firmly behind the quality and craftsmanship of every item we curate. If you are not completely satisfied with your purchase, you may return or exchange most items within 15 days of the delivery date.
Important: Non-Returnable Items
To ensure the highest standards of hygiene, safety, and product integrity, the following items from our collections are considered final sale and cannot be returned or exchanged:
- Beds & Bed Frames: Due to their size, custom assembly nature, and hygiene considerations.
- Bunk Beds & Loft Beds: For critical safety and structural integrity reasons.
- Bathroom Vanities & Bathroom Furniture: As these items are typically installed and may involve plumbing, they are final sale.
- Clearance or Final Sale Items: Any item marked as such at the time of purchase.
We encourage you to review product descriptions and images carefully. For any pre-purchase questions regarding these items, please contact our customer care team before ordering.
Eligibility & Conditions
To be eligible for a return or exchange, your item must meet all of the following conditions:
- Be in its original, unused, and unassembled condition.
- Be in the original packaging, with all parts, hardware, and manuals included.
- Be accompanied by the original proof of purchase (order number/invoice).
The Returns & Exchanges Process: A Step-by-Step Guide
- Initiate Your Request:
Within 15 days of delivery, contact our Customer Care team via email at [email protected]. Please use the template provided below to ensure we have all necessary information. - Receive Authorization & Instructions:
We will review your request. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our designated facility. Returns shipped without an RMA number cannot be processed. - Pack and Ship:
Securely repack the item in its original packaging. Include all components and your RMA number inside the box. Ship the item using a trackable carrier service. You are responsible for return shipping costs unless the return is due to our error or a defective item. - Inspection & Processing:
Once received, our quality team will inspect the item. Upon approval, we will process your refund or exchange within 5-7 business days.
Return/Exchange Request Email Template
To expedite your request, please email [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Luxe Furniture Sale Customer Care Team,
I would like to request a return/exchange for my recent purchase.
- Order Number: [Please insert your order number]
- Product Name: [e.g., All-weather Wicker Patio Set, Bakers’ Rack]
- Reason for Return/Exchange: [Please specify – e.g., incorrect item, change of mind, defect]
I confirm that the item is unused, unassembled, and in its original packaging with all parts included.
Please provide the Return Merchandise Authorization (RMA) number and further instructions.
Best regards,
[Your Full Name]
[Your Shipping Address]
[Your Email Address]
[Your Phone Number (Optional)]
Refunds: Timing & Method
We strive to make the refund process as seamless as our checkout.
- Timing: After we receive and approve your return, your refund will be initiated and processed back to your original method of payment within 5-7 business days. Please note that it may take an additional 3-10 business days for your bank or credit card company to post the refund to your account.
- Method: Refunds are issued only to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
Exchanges
For exchanges, once the return is approved, we will ship the replacement item. Any price difference will be charged or refunded accordingly. Standard shipping rates will apply for the new shipment.
Questions? We’re Here to Help.
If you have any questions about our Shipping & Returns policy—just as you might inquire about the care for a Velvet Chaise Lounge or the assembly of a Console Table—our dedicated customer care team is ready to assist you.
📧 Email: [email protected]
We appreciate your trust in Luxe Furniture Sale and are committed to ensuring your experience with us is exceptional from start to finish.